Free shipping on orders over $99.
Flat rate shipping of $9.95 on all other orders.
Flat rate shipping of $5.00 on coffee subscription program.

Espresso Canada ⎮Shipping & Returns

WE ARE STILL OPEN ONLINE AND SHIPPING ANYWHERE IN CANADA

FREE SHIPPING on orders over $99.00

OR FLAT RATE OF $9.95 

Orders will ship within 24 hrs of purchase Monday- Fridays excluding holidays.

SHIPPING DURING COVID-19 

We are still open online and shipping anywhere in Canada. Your order is processed within one or two days of receipt. Please note that in the current climate, there may be a slight delay in delivery times.  

Your safety is of the utmost importance to us. Please note we are part of a small local warehouse, which ensures we that we package your purchases hygienically.

REPAIRS:

During this time, we are accepting machines for repair by shipping, and drop off by appointment.

Thank you so much for your continued support of Espresso Canada during these unprecedented times.

Espresso Canada Shipping

We ship only within Canada.  Sorry but we don't ship to Nunavat , Yukon, NWT or rural remote addresses at this time.

Orders over $99.00 enjoy FREE SHIPPING.

Spend less than $99 and you will be charged $9.95 flat shipping rate.

Taxes Applicable For Each Province

5%   BC, SK, AB, MB, QC 

13%  ON

15% NB, NL, PEI, NS


All shipments will be sent via CANPAR, CANADA POST,  UPS or FEDEX. You will receive two emails: the first at the time your order is placed and a another when your order is shipped which includes a tracking number. 

At the time of delivery, ensure the box is not damaged in any way. Any damaged boxes should be noted and documented by the delivery personnel. Keep all original boxes, including shipping peanuts as the delivery carrier may ask to see these for damages to be claimed. Do not use your machine until shipping damage claims are resolved.

Report any damaged, missing, defective or malfunctioning equipment immediately to luciano@espressocanada.com and no later than 5 business days of delivery.

Be sure to read the operating instructions to ensure you are setting up the equipment as required. Often malfunctions are due to operator error. You may contact the manufacturer (Saeco - 1.800.933.7876) or our facility for further assistance.

Returns

We strive to ensure that you enjoy your machine and purchases to the fullest. If you any questions or concerns, please call  519.919.5217 or email luciano@espressocanada.com.

All returns must be approved and require a return authorization by contacting luciano@espressocanada.com.

Returns will only be accepted within 15 days of receipt.

All items must be unused and must be returned in original packaging including all accessories, manuals and samples.  Buyers will be responsible for the following:

  • cost of return shipping with insurance
  • original shipping costs and restocking fees may be applied

If these conditions are not met, restocking and refurbishing fees will be applied. The restocking fee will be a MINIMUM of 20%.

If you are experiencing any issues or malfunctions of machines,  please, call Saeco at 1.800.933.7876 to obtain and request a warranty authorization.