Free shipping on orders over $99.
Flat rate shipping of $9.95 on all other orders.
Free shipping on orders over $99.
Flat rate shipping of $9.95 on all other orders.
*SOME EXCLUSIONS APPLY. SEE FULL DETAILS BELOW.
SHIPPING TIMES
Please note that weather delays or deliveries to rural areas may increase delivery time.
| All Orders |
Orders over $99 enjoy FREE SHIPPING* with some excluisons. Flat Rate* Shipping Fee of $9.95 for all other orders with some exclusions. |
| Coffee Subscription |
Orders over $85 enjoy FREE SHIPPING* Flat Rate* Shipping Fee of $9.95 for all other orders with some exclusions |
We ship only within Canada. We cannot ship espresso machines to a P.O. Box because a signature is required at the time of delivery.
Certain remote areas within Canada have limited delivery service and this results in high shipping costs. In these circumstances, we are unable to offer free shipping. Once we receive your order we will contact you with the shipping surcharge if applicable. We apologize in advance for any delays or inconvenience.
These areas include (but are not limited to) the following postal codes:
British Colombia
V0B, V0C, V0E, V0G, V0H, V0K, V0M, V0N, V0P, VOR, V0T, V0V, V0W, V0X, V1C, V1E, V1G, V1J, V2H, V2V, V3Y, V6M, V8A, V8G, V8J, V8M,V3J , V2R, V92, V8B, V9Z
S0M, S0K
T0E, T0H, T0G, T0A, T0C, T0J, T0K T0P, T0L, T0M, T8S, T9C, T9V
R0A, R0B, R0E, R0G, R0J, R8A, R8N,R9A,R4G
K0E, K0L, N0E, P0J, P0P, P0T, P0V, P0W, P0X, P0Y, P5N, P7A, P7B, P8N, P8T, P9A, P9N,P0M
G0A, G0C, G0E, G0H, G0J, G0K, G0L, G0T, G0W, G4W, G4X, G5A, G5B, G5H, G5J, G5R, G5T, G7B, G7N, G7P, G8H, G8J, G8K, G8L, G8M, G8N, G8P, G0M,J0A, J0K, J0M, J0R, J0T, J0W, J0X, J0Y, J0Z, J1T, J1Z, J3T, J5V, J6E, J8C, J9E, J9L, J9P, J9T, J9Z, J0V
A0A, A0B, A0C, A0G, A0H, A0J, A0N, A0P, A0R, A1E, A1X, A2A, A2B, A2H, A2N, A2V, A5A, A8A
E4P, E4X, E7H, E8E, E8J, E8T, E9E,E2E
B0E, B0J, B0N, B0P
C0A, C0B
We do ship to Nunavut , Yukon or NWT. Please note, that shipping to remote rural areas is possible but these orders are subject to shipping fee surcharges.
Our website has the full listing of the products we carry. Avoid shipping costs and placing your order online makes it quick and easy. Place your order online and choose curb side pickup at checkout. You will be notified by email when your order is ready for pick up.
Orders over $100 require photo ID and the credit card used for the order to be picked up. This is to prevent fraud, and to ensure that you get the correct order. If someone other than yourself is picking up the order be sure to send an email to info@espressocanada.com to outline who is authorized to pick up the order. Provide both first name and last name, the person will require a photo ID and a signature will be required.
All shipments will be sent via FEDEX, CANPAR or CANADA POST. All machines will be shipped with a signature required, any special instructions, please add to notes area on your order or email info@espressocanada.com
You will receive two emails: the first at the time your order is placed and another when your order is shipped which includes a tracking number. We are committed to providing you the best possible service. If you have any questions, please contact us.
In some cases, we will request a direct signature by the recipient. This option is commonly used for highly priced and valued items like espresso machines. Although we do not request direct signature as a regular practice with shipments, customers must be present to receive, inspect and sign for their delivery if a signature is required. Espresso Canada is not responsible or liable for any items that are delivered but go missing due to porch pirates.
At the time of delivery, ensure the box is not damaged in any way. Any damaged boxes should be noted and documented by the delivery personnel. Your signature indicates acceptance, and if you simply sign without inspecting the packaging or its contents, you are accepting the shipment "as is". If any damages or shortages are not recorded the shipping company will not honour insurance claims and unfortunately we will not be able to honour our return policy.
Keep all original boxes, including shipping materials as the delivery carrier may ask to see these for damages to be claimed. Do not use your machine until shipping damage claims are resolved.
Report any damaged, missing, defective or malfunctioning equipment immediately to luciano@espressocanada.com and no later than 5 business days of delivery.
Be sure to read the operating instructions to ensure you are setting up the equipment as required. Often malfunctions are due to operator error. You may contact the manufacturer:
Should you have any further questions call us at 519.919.5217 or send us an email at info@espressocanada.com
We strive to ensure that you enjoy your machine and purchases to the fullest. If you any questions or concerns, please call 519.919.5217 or email info@espressocanada.com.
All returns must be approved and require a return authorization by contacting luciano@espressocanada.com.
NOTE: All parts, coffee, maintenance parts and accessories are final sale. No returns will be accepted due to health / hygiene purposes.
Returns will only be accepted within 15 days of receipt.
All items must be unused and must be returned in original packaging including all accessories, manuals and samples. Buyers will be responsible for the following:
If these conditions are not met, restocking and refurbishing fees will be applied. The restocking fee will be a MINIMUM of 25%.
If you are experiencing any issues or malfunctions of machines, please, call
You may contact the manufacturer:
