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  1. Family owned Canadian Company Since 1987 👉Check out our story
  2. Free Shipping on Orders over $99
  3. ⭐⭐⭐⭐⭐ 4.8 out of 5 stars

Shipping policy

Shipping

We ship only within Canada.

All shipments will be sent via CANPAR, CANADA POST, UPS or FEDEX. A tracking number will be provided. All orders will be filled within 48 hours.

At the time of delivery, ensure the box is not damaged in any way. Any damaged boxes should be noted and documented by the delivery personnel. Keep all original boxes, including shipping peanuts as the delivery carrier may ask to see these for damages to be claimed. Do not use your machine until shipping damage claims are resolved.

Report any damaged, missing, defective or malfunctioning equipment immediately to luciano@espressocanada.com and no later than 5 business days of delivery.

Be sure to read the operating instructions to ensure you are setting up the equipment as required. Often malfunctions are due to operator error. You may contact the manufacturer (Saeco - 1.800.933.7876) or our facility for further assistance.

Returns

We strive to ensure that you enjoy your machine and purchases to the fullest. If you any questions or concerns, please call +1 519.919.5217 or email (luciano@espressocanada.com) us so we can discuss the issue of concern.

All returns must be approved and require a return authorization by contacting luciano@espressocanada.com.

Returns will only be accepted within 15 days of receipt. All items must be unused.

Any machine that has been used must be returned in original packaging including all accessories and manuals. Buyers will be responsible for the following: cost of return shipping and original shipping costs, and restocking fee
If you are experiencing any issues or malfunctions of machines, please, call Saeco at 1.800.933.7876 to obtain and request a warranty authorization.