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The Philips LatteGo series which was launched in 2019 has been experiencing incredible popularity. In particular, customers rave about the practical and simple way to froth milk using the LatteGo functionality. They love that there are no tubes and the system can be easily disassembled to be cleaned.
Like every appliance there are a few things to know to ensure the machine is working as it was intended. Following are some of the main issues customers reach out to Espresso Canada about. Read this blog to identify issues and know the fix.
The user’s manual for Philips LatteGo machines indicates that the LatteGo carafe can be washed in a dishwasher. Espresso Canada does not recommend this practice as the heat options varies between dishwashers. Depending on the temperature of your dish washer's drying function, there is a good possibility that the LatteGo cup will disform when placed in a dishwasher. If this happens it will not operate as designed.
Additionally, detergents used in dishwashers can pit the finish of the LatteGo cup giving the cup a whiteish film and cloudiness.
Finally, odours from other food sources can potentially be absorbed making the LatteGo undesirable to use.
FIX: You can purchase a replacement LatteGo cup. Having an extra cup on hand is desirable for several reasons. Having an extra LatteGo cup is ideal for anyone who has milk intolerances. A dedicated LatteGo cup will avoid any cross contamination.
Espresso Canada suggests washing the LatteGo Cup by hand. Best practice is give the LatteGo cup a thorough wash regularly by soaking it in warm water with ½ a teaspoon Cafiza powder for ½ an hour. After the LatteGo cup has soaked, remove from the solution and rinse with warm water. This practice will remove all milk residue and solids.
This issue is caused by a damaged (torn or worn) o-ring (part number: 996530059399) on the top part of the boiler stem which is found behind the brew unit on the machine body. Most likely this is caused by friction from coffee grinds.
FIX: Change the o-ring by simply pulling out the old and sliding the new one into place. After you have changed the o-ring, be sure to wash the brew unit and use food safe lubricantbefore use.
While you are checking the boiler stem that the bottom o-ring on the boiler stem may need to be replaced (part number 996530059419). It is not likely that this o-ring is damaged but it could happen.
While you are checking o-rings, check the brew unit o-ring (part number 996530059406) This o-ring can get worn or fragile over time. The brew unit is the heart of your coffee machine. Ensuring it is in good working condition will ensure a long life and great tasting coffee.
FIX: It is good practice to change this o-ring once a year or sooner if you note signs of wear and tear.
If coffee is not dispensing properly there are several things that may be causing this issue.
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If this occurs and there is no damage to the LatteCup as discussed previously, there may be limescale stuck in the machine solenoid valves.
FIX: Remove the AquaClean filter, descale your machine.
The issues here are the main ones that customers have brought to our attention. If you are experiencing other issues consult our Learning Centre or YouTube channel for more information and resources.
Remember, Philips coffee machines have a two year warranty. IF the machine is not working properly, feel free to reach out to their service centre at 1-833-737-1212. They can either provide a fix or have you send in your machine to be repaired by a qualified service technician.
Philips will provide you with a shipping label and pay for shipping the machine back to you. So if your issue is ongoing get expert help on solving the issue
Espresso Canada has over 35+ years experience with superautomatics. We understand what you need to clean and maintain your LatteGo machine, Espresso Canada has designed an SOS KIT that contains everything you need to keep your machine running smoothly. It is an exclusive product available only through Espresso Canada.
➡️ Check out this video that show you everything the kit contains and how to use it.
If still have any questions, don't hesitate to reach outto us. We want you to get the most out your LatteGo machine.